To handle a maintenance emergency, Walters and Company Property Management immediately assesses the situation, prioritizes safety, we contact the necessary personnel, our team clearly communicates the issue to owners and tenants, we then dispatch the appropriate repair team, and we monitor the situation until the emergency is resolved, documenting all actions taken.
Key Steps we take during a Rental Property Maintenance Emergency:
Identify the emergency - Quickly determine the nature of the issue and whether it poses an immediate threat to safety or property damage.
Triage - We begin by asking for pictures and asking key questions to dig deeper into the exact nature of the emergency. Once a clear picture is established we move on to next steps.
Repair Plan - Decisions are made about what materials and manpower we need to address the issue.
Communicate with tenants - Inform affected tenants about the situation, explain the steps being taken, and provide updates as needed.
Dispatch repair team - Assign the most qualified technician or contractor to address the emergency based on the problem.
Document everything - Take photos of the damage, record details of the incident, and maintain a log of all actions taken.
Monitor the situation - Stay updated on the progress of repairs, ensure the issue is resolved promptly and communicate that the job has been completed to owners and tenants.
Walters and Company Property Management uses four core values to drive everything we do on a daily basis: Get it Done, Don’t Hold Back, Seek to Be Better, and Care About Outcomes. These values support our commitment to delivering “An Unmatched Experience” to our clients and to their tenants.
If you are looking for a local Denver company that believes in doing business with integrity, outstanding communication, and a dedication to getting things done, we are a great fit for you.
Call us today: (720) 357-6655
Email us: rent@rentgowalters.com
Visit us: www.rentgowalters.com
